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Oaza Books must receive complete payment of the price for the item(s) you ordered before your order can be accepted. Once payment has been authorized Oaza Books will confirm your order by sending you an email at the email address you provide. The order confirmation email will include your name, the order number and the total price.
You can pay via Paypal. On your Paypal account all data will be safely secured and your payment is free of charge.
You can also pay by Bank Transfer. If you choose to pay this way, please send us an email at email@example.com with the item you would like to purchase. We will ship your order after receiving the payment. Please be aware that you are responsible for possible extra costs calculated by your bank.
We ship worldwide. The orders are shipped each Friday.
Please let us know via email if you need your purchase sooner and we will do our best to get it to you within your timeframe (extra postage costs will apply to express orders and the difference in shipping will be billed via paypal).
The shipping cost varies per country.
Customs and duty shipments outside the European Union may be subject to import duty/tax or customs clearance charges, which may be applied once a shipment reaches the country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.
We are not responsible for items damaged or lost in transit, or delay caused by event or circumstance beyond its reasonable control.
OAZA BOOKS aim is to offer you the best. If for any reason you are not fully satisfied with your order, you can return the item(s) within 7 days for a refund or exchange. Email us at firstname.lastname@example.org to notify us of a return or exchange. We'll send you the correct or new item within 10 days of receiving your parcel. All returns or exchanges must be in new, unused condition, with no damage to the item or the packaging.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us. Shipping and handling charges are non-refundable.
If you wish to cancel your order, please notify us by email as soon as possible after placing your order and certainly before you receive the order dispatch confirmation email.
If your order has been already dispatched to you, you may return goods you have ordered for full refund within 7 days from receiving your parcel (please refer to Returns/Exchanges).
It is possible to pick up your order in person.
Stop by our Zagreb office on Thursdays or Fridays from 10 a.m. until 4 p.m. The address is Ilica 132, 1st floor.
If you are interested in stocking OAZA BOOKS, we would be delighted to hear from you. Please email us for a price list. If possible, please include a link and some information about your store.
These terms and conditions are subject to Croatian law. The sole place of jurisdiction is Zagreb, Croatia.
If you have any questions please do not hesitate to contact us.
Ilica 132, Zagreb 10000, Croatia
RAIFFEISENBANK AUSTRIA D.D., 10000 Zagreb, Petrinjska 59, Croatia
SWIFT CODE: RZBHHR2X
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